Refund & Cancellation Policy
How we handle returns, cancellations, and refunds for your orders and services.
Last Updated: April 27, 2025
eViRis Health Services Pvt. Ltd. (“eViRis Health”, “Company”, “We”, “Our”, “Us”) facilitates processing accurate medicines as per order and prescription and ensures that our users referred to as “Customer”, or “You”, or “Your”, or “User”, are satisfied with the services or products purchased using the Company’s “Website” (www.evirishealth.com) or mobile application (“App”). Consequently, we offer refunds, returns, or cancellations for the Services availed through the Website or App in accordance with this Return and Refund Policy. This Policy covers Pharmacy (medications), Diagnostics (testing services), and Home Nursing services provided by eViRis Health.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal information such as name, email address, phone number, and delivery address
- Health information from prescriptions and medical records you share with us
- Payment information when you make purchases
- Device information and usage data when you interact with our website and app
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill your orders for medications and healthcare services
- Communicate with you about your orders, account, and our services
- Personalize your experience and deliver content relevant to your healthcare needs
- Monitor and analyze trends, usage, and activities in connection with our services
Information Sharing and Disclosure
We may share your information with:
- Healthcare providers involved in your care
- Service providers who perform services on our behalf
- Partners who help us deliver medications and healthcare services
- As required by law or to protect rights and safety
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Your Choices
You can:
- Access, update, or delete your personal information through your account settings
- Opt out of marketing communications
- Choose whether to provide certain information, though this may limit your ability to use some features
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If you have any questions about this Privacy Policy, please contact us at:
privacy@evirishealth.com